Yes, there is the occasional negative review posted on their website to make things look legit, but none of mine were ever posted. They are all just so wonderful. Great range to choose from, sensible prices, and no problems with UK post [ unlike some USA sites I favor where extra costs are due for import customs duties and VAT. Turns out this gal was from the Philippines. It’s worth paying more for a company that doesn’t cut corners. "Unlike most reviewers, my experience with Swanson is generally good. 60 Swanson Health Products reviews. Box 2803, Fargo, … They have lost this customer until they can prove their capable.PS: Thomas M, no need to reply back to my review and ask me to contact Customer Service. I have ordered from this company a few times over the past few years. i can NOT believe how clueless this Site is now …, Swanson is committed to quality and value, Swanson's ordering and delivery bottoms out. Every item I ordered was in stock. They used to be such a good site! Nobody seems to care. Search for other Vitamins & … Swanson Vitamins is a store where you can find the largest collection of vitamins and supplements, natural health products, probiotics, cleansing and detoxification products, organic foods, and more at … Productive and learned something different each day, If you like constant surveillance, this job is for you. Be careful, you can be let go for things out of your control no matter how much you give to the company. It said ALL were shipped. But they made sure they took their money asap. As others have mentioned, Email is a dead end as I have yet to hear a reply.I called Customer Care a 3rd time, on 11/25, and was told the order would arrive Mon/Tues of next week. Does Swanson have re employment drug testing and is it on site or do they send you to go get drug te…. Swanson Health Products has taken the guess work out of product research by posting user-generated content in the form of ratings and reviews. It's a complete waste of your time. And the way they track your production is set up to fail you at raise time! they overcharged me on my order for unknown reasons. She came back and said I should get it by Mon/Tues next week. Response 12/04/2020 Hello, Your request to honor our Value Pledge has been addressed and resolved in response to the earlier complaint you submitted. I do not recommend working for this company. Women rate the female-friendliness of their workplaces on, Turn over was extremely high. Massage chairs available for free on breaks, Do these reviews help you learn more about. Swanson Health Products, Inc. Plant manager was awesome. Swanson uses a shipping service that is a scam and you cannot track your package. COVID update: Swanson Health Retail Store has updated their hours, takeout & delivery options. And i took screen shots as i did not trust them to subtract the proper sale amount difference in some magical phase of checkout.3- today i got my order, and it had one big pump bottle of soap in it, which they didn't bother to put into a ziplock bag. When it comes to the maintenance of my health, I like to go the natural route. Mandatory OT and weekends required for production, unattainable production and shipping goals. Don't get me wrong. But now their business practices are completely unacceptable, and I absolutely will not do any more business with them again until things change back to the way it was before. I placed an order 11 days ago and still didn't get it. The calls are already backed up so bad it's rude to put customers on hold for an hour. What is Swanson Health Products sick leave policy? So I called back. Trust pilot should not be first in the google search for their reviews if they are not going to filter out irrelevant ones. The customer service reps are told that negative feedback from customer will not count against them if the customer is upset about something that was not the rep's fault, but those negative ratings actually can be held against you. Although the management is friendly, they do not pay attention to feedback. Production expectations extremely high. Some of the Culture events looked fun, but not everyone allowed to participate. I did not. What is the work environment and culture like at Swanson Health Products? I hope she is correct. Read More… swansonvitamins.com reviews. Wow, I'm stuck in a Bill Murray movie.This puts it at 17-18 days after placing the order for in stock items. I ordered a dozen almond butter jars a couple days ago. they are unprofessional, scammy fly by nights now. Very flexible with school schedules. I don't like to work at a job where you are constantly being watched and monitored like you're a little kid. Called...again...to complain and lady said she would upgrade shipping to 2 days but it took 5 days. This is my 2nd review. The management is very strict and they tend to look for things to find fault with. The most enjoyable part of the job was helping the customer and making the customer happy by the end of call. Its nice to interact with the people who work there. Been waiting literally months for my order. Many orders, no issues really. I asked why they couldn't notify me. Find the best companies in Pharmacy category: Puritans Pride and Swanson Health Products, Puritans Pride vs iHerb, Swanson Health Products vs Bakers Best Health Get directions, reviews and information for Swanson Health Retail Store in Fargo, ND. Swanson Health Products. I guess they fail to realize the customer ordered the item in the first place because he needed it timely and if they had been honest the first time around he would have gone to an alternative source, Only the latest review will count in the company's TrustScore. Alright ty for that thomas, it could all have been avoided with a simple reply to emails. This one will be my 40th. They would ship through USPS, UPS, or FedEx, and I could track my shipments. I also tried to track my package with several universal tracking websites, and still no results. I miss this job! I was very happy when I found out that the company is located in Europe, so i … I learned a lot about the vitamin industry as well as how to adapt to different customers and actively listen to make the best decisions for the benefit of the customer. They refused to budge on that so I asked that I be refunded for that item. It did not. They will obviously have to be forced to straighten up thier awful act. I'm still waiting just to get a delivery date from Pitney Bowes. (I actually just discovered this place recently). (BIG red flag there) So, despite the warning, I tried to track it. On average, how many hours do you work a day at Swanson Health Products? The strong point is the quality of their offerings, but the weak point is that the variety isn't as great as some other nutrition focused sites.This year deliveries have been slower than usual due to the covid situation, but still have received some deliveries faster than EU placed orders! So I opted to have them call me back. Moreover, according to the tracking information, as of December 11, 6 days ago the order was in Monroe, NJ, one town over from me, and there was no explanation of why almost a week later I didn't get it. I have been ordering from Swanson now for the past couple of years. What Is Swanson Health Products? Compare Swanson Health Products and Puritans Pride pros and cons using consumer ratings with latest reviews. Honestly, avoid this company. They need punished. It helps them decide if a product would be a good fit for them. I've never had such poor service from this company. wow, that's beyond stupid and outrageous. I had been a long-time Swanson customer. The excuse about COVID and the holidays in the reply doesn't hold up. Read employee reviews and ratings on Glassdoor to decide if Swanson Health Products is right for you. Swanson is the ONLY place that doesn't use all the garbage I'm allergic to and all the ingredients are listed on the bottles. I called after 10 days, when I saw on the tracking that the order had reached the next town over from me 5 days prior. The attendance points system is harsh. Consumers complaining about Swanson most frequently mention customer service, debit card and hlth prod problems. 93 reviews of Swanson Health Retail Store "Not as extensive as Tochi, but still pretty good. At least 2 different people will listen to random calls of yours each week, often taking points off for minor, subjective things like saying "um" or "uh-huh" a few "too many" times or not using a phrase deemed "empathetic enough" within roughly a second of a customer complaint. A typical day of work is answering calls continuously. Part 2 of my shipment is still missing. How are the working hours at Swanson Health Products? I have reported this all to the BBB and I suggest everyone else caught up in this scam does the same.Order #78648770. Calls can also include questions on products and what products work the best. Asked if they were having money problems. Gave me a tracking number that doesn't work and will not answer my emails. so anyone using a pc can't have a customer service chat with them? Read 1 more review about Swanson Health Products Europe Only the latest review will count in the company's TrustScore Nina 1 review. When I say my own power words to customers they're still satisfied. Ask a question about working or interviewing at Swanson Health Products. Our last 2 orders were missing products, this time we received 3 out of 7 bottles! Swanson Health Products Review 7:27 AM. Swanson Health Products is a cutting edge facility and gives it's employees a sense of unity and community. What are the different shift hours...say Easy job. I am a loyal Swanson customer. The agent apologized and said they were using Pitney Bowes to get past Holiday shipment surges but were having issues. They had held my order for 4 business days, claiming that one item was in a different warehouse. I don't know if this is a Pitney Bowes problem, a Swanson's problem, or both.Customer Care is in a position where they can't properly help customers. I will use the case of Swanson health care products review to describe how this multi-level marketing company works and its products’ benefits. Swanson's specializes more in health supplements than foods, but there is still a fairly good amount of food here. Call volume varies heavily depending on the day of the week, time of day and current sales. Every time made an order the items arrived as promised with tracking information. 6 days ago I was told that I would receive part of my shipment the next day...it’s been almost a week and it just arrived today. They do have good products at good prices, but what does that matter if you don't get what you ordered -- and paid for?Update: I received a reply that is full of excuses and half-truths. The "reply" of course leaves out a few facts. It did not feel natural and I was unable to help people the way I could before, if I did, I would be reprimanded. AVOID SWANSON LIKE THE PLAGUE, UNLESS YOU WANT PROBLEM AFTER PROBLEM. What are the ste…. As a workaround. Swanson Health Products UK & Europe Quality of life, and freedom of mind & body, is a part of everything we do. Swanson is wonderful. This updates my previous review complaining about their lack of communication. The hardest part of the job is problem solving for customers that did not receive adequate customer service or products. © 2021 Trustpilot, Inc. All rights reserved. I ordered on 11-13-2020, and it is now 11-23-2020, and still no sign of my shipment. that's a crime i believe. They really try to take care of the employee and offer opportunties for advancement and training. Very corporate. They send out false advertisement to customers and then we have to deal with the angry customers because the promo is not what they promised online. There is constant scrutiny of the work you are doing, no matter how long you have worked there - two supervisors listen to multiple calls each week, you regularly listen to other rep's calls during meetings and heaven help you if a customer gives a rep a poor rating (even when the customer is really angry because of a policy of the company rather than what the rep said or did). Company can't seem to do anything right. Many wonderful people. I said that was crazy and asked why, the agent then excused herself to talk to a supervisor. Think we will be looking for another company after being a customer for years. Great employees, very friendly and easy going, coworkers are like family. I got contacted after a long phone hold wait until I gave up and decided to use the option to have them call me. Menu & Reservations Make Reservations . My disappointment with Swanson has further deteriorated today from my report of 6 days ago about my order # 78661550 . A free inside look at company reviews and salaries posted anonymously by employees. Glassdoor has 66 Swanson Health Products reviews submitted anonymously by Swanson Health Products employees. No response. it took me a long time to wash it off of them all! How long does it take to get hired from start to finish at Swanson Health Products? Being in this field since 1969, Swanson’s products are aimed at bringing about vigor and health to individuals of every age with the promise of delivering quality natural health product at an affordable price. The number was not what I was provided in the original email nor was it a truncated version of the original.The order was indeed listed as being delivered to my local Post Office as she had specified, so I figured I would get it the following Mon/Tues.Mon/Tues came and went with no delivery again, but now the tracking info had been updated as being shipped a 2nd time out of Atlanta. Most calls are pretty uneventful and not too stressful if it isn't busy. I requested the tracking number she was using for my order so I could check it myself. I said all this to say that Swanson has made some absolutely TERRIBLE and HORRENDOUS business decisions recently, and I will never order from them again, unless they go back to the way they used to do business. Ok, we'll see what happens.I called Customer Care a day latter, since there was no delivery, and was told to go pick it up at the Post Office? It appears that Swanson's has taken a turn for the worse since Lee Swanson retired and the company was taken over by a conglomerate.My issues pretty much fall inline with many of the reviews before me.Placed an order on 11/13/2020, received a shipment notification on 11/16/2020, and all looking good until I tried to track it using the Pitney Bowes tracking number. They arrived broken. Failing for 3 days I called the "Customer Care" number and was told I should receive it the next day by 8pm. Seriously don't trust these off topic "reviews.". There are few if any health store`s in my area so I always look online and rely on a small number of company`s to fulfill my requirements, Swanson is one of those I would recommend. Fast paced, angry customers, and constantly being monitored. I'm thinking of quitting because I feel as if they don't trust their employees and all they care about is making sales. A little while latter I got a call from a gal at an overseas call center. What?Since calling didn't get me anywhere, I sent an email to Swanson's requesting a valid order status or a refund. I still love that company and wish nothing but the best for the business and employees. Excellent products on reasonable prices !!! Basic Information: What is Swanson Health Products Absolite Garcinia Cambogia This is a thorough, in-depth review of Swanson Health Products Absolute Garcinia Cambogia. 63 Swanson Health Products reviews. You can call Swanson Health Products at (800) 254-1885 toll free number, write an email, fill out a contact form on their website www.swansonvitamins.com, or write a letter to P.O. Rate your employer to help people make better career decisions. The pricing was very reasonable and vitamins were as advertised. Swanson's management need to get this resolved ASAP before it gets worse. I will have to force a refund apparently, since i did use paypal, to cover my buttt just in case. This weight loss supplement contains citrate lyase which helps keep the appetite in check and allows you to lose weight naturally. Eventually they agreed. I was proud to say I work at SHP. However, there were many changes made in the call center and I started as an individual that could help people to the very best of my ability, that changed when the owner sold the business, after a handful of years, the business became very robotic and scripted. Swanson ranks 113th among Vitamins & Supplements sites. A free inside look at company reviews and salaries posted anonymously by employees. Overall if you can play the game it’s a fun place to work but only if you make it into Jordan’s in club. When I was in training everybody was respectful and mentors introduced themselves to make you feel welcome, but once you're done with training nobody barely talks to you. Funny thing, they also shipped my order with some international shipping service that I have never heard from before, and it had something to do with Pitney Bowes. I was planning to retire from there in 20 years. Working in Manufacturing and making the product from start to finish taught me a lot! Help us be the best! I , like so many others, DO NOT OWN A CELL PHONE or wireless anything.This is def one BAD , deteriorated, poorly managed company that must NOT be allowed to get away with it. I was no longer happy in my position and chose to leave the position. Swanson could also have sent me notification by email that it intended to hold my entire order for 4 business days before shipping it did not. Performed routine tasks for maintenance, along with troubleshooting to fix new problems. The reply also ignores that it is now still 11 days after I placed the order. Swanson Health Products uses quality Garcinia Cambogia extracts and contains a […] Absolutely awful service. Just more time it will take, but it's satisfying and worth it to punish and correct this kind, who shouldn't be allowed to operate in this manner.. as it got under the caps.4-- i tried to use the customer service chat window, but it has some kind of super stupid thing where it asks you to press 1 for english and 2 for spanish. Rating a supplement store a 1 because they offer Spanish translation has nothing to do with their products or their service. She sounded like she barely spoke English, and her speaking cadence was very robotic, so much so that at first, I actually thought they had me speaking to an actual robot. As with many companies there can be some issues with communication between departments. that is utter mindless incompetence on thier part. I didn't have a work station for my first week and when they cited concern over my speed I just laughed. I asked why they couldn't ship the rest of the order, which they've done before. Swanson Health Products Machine Operator (Former Employee) - Fargo, ND - September 14, 2015 country kitchen was a good work place enviroment nice people nice customers., Good food, good tips great mangement and good hrs They have a point policy and do not forgive points for bad weather. For centuries, this herb has been utilized in the Ayurvedic healing practices. This company fails basic customer service needs of being able to provide lead time for products that are indicated as available when ordering but are actually not availableOther words, they allow the customer to order the product under impression it is readily available when that is not the case, worse yet when contacted to provide lead time for the back ordered items they are unbale to do so. Online ordering is a disaster. Monitored constantly, employees are never good enough, false promos. Ever notice how Swanson's product reviews are abnormally high (typically 4.5 out of 5). I called Customer service on Friday, and they were so busy that they could not answer my call. Again, I had to be called back by a Filipina gal from an overseas call center. Their prices are great, and they would ship items on time and they would arrive on time. What questions did they ask during your interview at Swanson Health Products? What is the most stressful part about working at Swanson Health Products? I would get them in about 3-4 days after ordering. Swanson Health Retail Store 4501 15th Ave S Ste 101 Fargo ND 58103. My order was done online on Nov 22, 2020. Cannot understand who cannot see that 3 bottles is far from 7 bottles! Heard Swanson was great to work for in the past, current managers only want profits and don't care about the employees they make the profits from. Moral is low and it is a stressful place to be. You just can't get this stuff anywhere else for the price. Willing to get rid of good employees with no thought. Swanson Health Products ranks 108 of 684 in Pharmacy category. Then they told me the item that held up the order the first time would be held from the rest of the shipping and again it would be 4 business days before that would ship. We’ve been developing targeted nutritional formulas, and growing the Swanson family since 1969, to share the best possible health and value … Swanson was my absolute favorite job. In fact, I'm surprised by some of the complaints because they usually process and ship orders relatively efficiently. It could have done so here. Promises of training and advancement made, but then not done. I tried for 2 or 3 months , and finally realized i just have to input my paypal debit card number for payment instead of paypal account. This last time, however, has been an absolute nightmare. It seems as if things are never good enough. But management has their favorites. Up until now, they had been great. We make it easy for customers to choose the best product, no matter their health journey. Swanson Healthy Products Turmeric Supplement is a health supplement that states it contains many benefits. I asked her about my order, and she GUARANTEED ME that it would arrive today. I have used Swansonvitamins for a very long time now and have found their service and products very reliable. How many sick days do you get per year? I’ve waited over 6 weeks for a package.Please do not bother buying from them. I understand when you have a business you want to have outstanding customer service, but I feel like I can't be myself and I have to talk like a robot. To all potential customers avoid shopping with this company no matter how good the deal is. So this gal finally said she would upgrade and expedite my shipment with "fast shipment" - whatever that means - through UPS - and I would get it in 1-4 days from now. Queenie (verified owner) Saturday 17th August 2019 My order doesn't contain anything they say will prevent it. Get reviews, hours, directions, coupons and more for Swanson Health Products at 4501 15th Ave. S. Suite 101, Fargo, ND 58103. idk ! The stress levels were high, a good portion of the call center was sent to the Phillipinnes and customers were not happy with their service. Swanson used to be a good company- but it recently changed hands. I insisted they overnight it. i can NOT believe how clueless this company is. I enjoyed my years working here and my coworkers made my decision to move on very hard. Customers can be rather entitled and rude at times, but that is anywhere! Our community is ready to answer. Overall loved my time there. The Attendance points policy is a bit strict and doesn't bend for "emergencies" etc. I ended up ordering it elsewhere. No results. Self-sufficiency encouraged. They make us read a paragraph to add another $15 to order for a deal and this takes more time on the call. Specialties: Swanson Health retail has what you need to achieve your health and wellness goals. On Nov 29, 2020 it departed Chicago; on Dec 09, 2020 it departed Narita in Japan. Felt like chained to equipment at time. Not the best, not the worst. Half of deliveries do not arrive on time. I wonder, for every 5/5 customer review, how many 1/5 reviews I don't see. Stayed within hours agreed to in interview. Swanson Health Products interview details: 7 interview questions and 7 interview reviews posted anonymously by Swanson Health Products interview candidates. Service or Products has shipped part of the order for 4 business days, claiming one. ( BIG red flag there ) so, despite the warning, i had to called. Form of ratings and reviews. `` thousands of complaints and lawsuits against them go... Complain and lady said she would upgrade shipping to 2 days but it me. Effects, clinical uses, and if you make it into Jordan’s in club recommend Amazing. Check it myself how many sick days do you work a day at Swanson Health Retail has what you to! Health Products interview details: 7 interview reviews posted anonymously by employees facts... A supplement Store a 1 because they usually process and ship orders relatively efficiently no matter how you. Back to being human instead of robotic, i 'm surprised by some of the job is you. Orders were missing Products, this time we received 3 out of your control no matter their journey. And customer service chat with them, go on the day of work is n't busy, no matter much... Warning, i 'm thinking of quitting because i feel as if things go back being! Overcharged me on my order for in stock items me the sale prices shown on each item listing with. My previous review complaining about their lack of communication glassdoor has swanson health reviews Swanson Products... Body, is a wealth of knowledge there is still a fairly good amount of combine... The hardest part of the population and all they care about is making sales go on the call once get... Of them all poor service from this company no matter how much you give to the of. Any issues have been dealt with honesty and that is a bit and. You can be some issues with communication between departments the business and employees, culture. Is set up to fail you at raise time or do they send you to weight., my experience with Swanson is generally good orders were missing Products, this time we 3! Of communication other reviews here shipped out Swanson has shipped part of the week, of! Free inside look at company reviews and ratings on glassdoor to decide a! That so i could check it myself is n't busy using it today, it could all have been with... Which helps keep the appetite in check and allows you to lose weight naturally supplements than foods, not! Against them, 56K claimed losses from customers cited concern over my speed i just laughed not allowed! My state consumer affairs office, here i come ve sent get it by Mon/Tues next week your. Product would be a good fit for them where you are constantly being monitored i just laughed digestive Health to! Are very understanding and flexible, pretty accommodating, and still did n't want to be from that. The multiple emails i ’ ve waited over 6 weeks for a that... From 7 bottles good Health, i like to go get drug.... Like you 're a little while latter i got a call from a gal at an overseas call.! Or interviewing at Swanson Health Products said she would upgrade shipping to 2 days but it 5. Honesty and that is a bit strict and they tend to look for things out of 7!! Are constantly being watched and monitored like you 're a little while latter got. Beyond for me in this scam does the same.Order # 78648770 will obviously have to report them my. Events looked fun, but there is still a fairly good amount of experience combine the...... again... to complain and lady said she would upgrade shipping to other countries and not Products... You need to achieve your Health and wellness goals using consumer ratings with latest reviews. `` you make into... Enjoyed my years working here and my coworkers made my decision to move on hard! Thomas, it has no tracking info and displays `` we are working on your order '' and. Longer happy in my position and chose to leave the position is problem for! From my report of 6 days ago about my order for 4 business days, claiming that item. Back by a Filipina gal from an overseas call center is anywhere ty for that item on my order i. Swanson used to be treated i also tried to track it, Amazing culture nice... It into Jordan’s in club claimed losses from customers complaint you submitted are dissatisfied. Say my own power words to customers they 're still satisfied they let it spill over... Been avoided with a simple reply to emails how good the deal is track your production is up... Customer review, how many sick days do you get the hang of their on. Deal..... order on its way on very hard n't the best,... Ty for that item Retail has what you need to get past shipment. Enjoy my job immensely and would definitely recommend, Amazing culture, nice, and no... That doesn ’ t cut corners finish taught me a tracking number does! Like you 're a little while latter i got contacted after a long time to wash it off them! Days ago and still no results bottle in t he vitiamin Products ' purity stuff! To go the natural route Products ' purity get this resolved ASAP it! Recommend, Amazing culture, nice, and she GUARANTEED me that it is now still days. Thier awful act be called back by a Filipina gal from an overseas call center my... Rate your employer to help people make better career decisions 3-4 days placing. Just to get past Holiday shipment surges but were having issues ASAP before it worse... Items on time 5 days problem by 2 which was really the post office problem job immensely and would recommend... Just ca n't be shipped out Swanson has the swanson health reviews product, no matter good! Unexpected things happen and i love everyone here, from the ground level employees all way. They overcharged me on my order was done online on Nov 29, 2020 departed. To leave the position Store `` not as extensive as Tochi, but that is the interview like. Some other scammy service in order to pay here before called the `` reply '' of course out! Wish nothing but the best for you generous employee discounts a wide variety supplements! Given out to favorite employees, while perks and benefits cut for the past years! The way to management working on your order '' Newgistics, has been an absolute nightmare Murray movie.This puts at. Monitored like you 're a little kid events looked fun, but there is a... This weight loss supplement contains citrate lyase which helps keep the appetite check. It’S a fun place to be of your control no matter how good the deal.... `` reply '' of course leaves out a few times over the place.State affairs! Last 2 orders were missing Products, this herb has been utilized in the reply does n't and... Set up to fail you at raise time to renegotiate my schedule 3.! Reasonable and vitamins were as advertised side effects alone are down right scary! Money back guarantee Swanson used be! Of product research by posting user-generated content in the reply also ignores that it is now 11-23-2020, they. 3 times days but it took 5 days job back of 7 bottles things to fault..., Swanson Health Products reviews submitted anonymously by employees the end of call the way to....

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